Once we receive your order, we get in ouch with you via Whatsapp to confirm the following:
- The color
- The sizes
- The design
We then ask you more details about the fit (for example, tight/relaxed fit, high/low slit, desired length, etc.)
We tend to ask for additional measurements where customers know exactly what they want! (for example, exact length in inches, back and neck depth, etc.) We also ask for detailed measurements if you're between standard sizes so that you get the best possible fit!
We also customize or modify the design a little when the customers choose to do so. For example, some customers have modified a low back to a covered back, some have added a slit to the design while some have converted a gown into a crop and skirt for more wearability. We strive to give you what you want and thus love to incorporate any changes that make you love our clothes a little more!
After the order is confirmed and minor details are communicated, the garment goes into production. We send images of the garment in case of custom-made pieces or customized designs so as to incorporate any changes before shipping the product.
Once you're happy with what you see, we ship it out!
Order confirmation is done within 2 working days, production is usually within 7-10 working days and shipping takes 4-7 working days. We also work on an urgent basis wherein the whole process is done within a week!